Sixth and final entry into our series of examining billing practices in the HVAC and Plumbing industries. Scenario: Why do I need to use Flat Rate books? Personally train your technicians how to use the flat rate pricing book. Proper use of the book is very important. We recommend a weekly meeting with role playing. …
Part five of our six part series on billing practices in the HVAC and Plumbing industries. Scenario: I am afraid that my technicians will resist the concept of Flat Rate. Education is key. We believe you should educate your staff on the concept of overhead and how making money in the service department is crucial…
Part four of six of Excellence Alliance’s review of common HVAC & Plumbing billing practices. Scenario: Will my prospects and customers like Flat Rate Pricing? Consider this: If you take your car to the dealer for a repair, do you like knowing the repair price before the work begins? If you go out to your…
Part three of Excellence Alliance’s comprehensive look at common billing practices in the HVAC and Plumbing industries. Scenario: I am overcharging my customer. What if I told you that it really doesn’t matter what the selling price is? What really matters is what the selling price must be to cover your overhead and deliver you…
Part two of a six part series examining common HVAC & Plumbing billing practices. Scenario: “I hate change and I don’t want to do it. I have to pay to train my people, plus I will spend money I don’t have for software or books. Add in the learning curve and it’s just more trouble…
Thank you for joining Excellence Alliance for the first of a six part series on Flat Rate Billing vs Hourly Billing. Over the next 5 days, we are going to examine common scenarios in our industry and why your method of billing can help make or break your HVAC business. In the HVAC &…