ProServ Flat Rate from Excellence Alliance is a custom iPad app that makes HVAC and Plumbing service sales more profitable.
We develop and deliver a turnkey Admin file with your jobs, labor hours and materials costs built in. This means there is minimal on-boarding time necessary to train and implement.
Your Admin file, which is accessed only by you on your office computer, reduces office backlog because it automates data sharing between the field and office. Specifically, ProServ automatically tracks field operations which give real time insight into sales, revenue and repairs offered. This means your staff’s work is easily checked. Once verified, the data rapidly exports to accounting systems.
This individually built flat rate includes your logos, slogans, awards, memberships, licenses and certificates. In fact, it’s a total flat rate pricing solution built and branded for you with pictures, diagrams and descriptions that function as a sales and education tool in the field.
The mobile side, also known as the Field file, uses iPad technology to increase service tech efficiency because it saves time, improves productivity, reduces costs and enhances your image. It also grows your service agreement portfolio because you can add service agreements on the fly.
Service Managers tell us ProServ’s mobile features reduce frustration among their techs. For example, the time tracking features means no more call in/call out. Furthermore, ProServ records payments right on the service ticket and discreetly shows the tech each task’s allowed repair time. ProServ also stores diagnostic pictures, meaning the tech can easily reference a particular item if needed. Lastly, Wi-Fi is not needed in the field, meaning your custom app works wherever you and your techs do. Your team simply syncs their data to your office file afterwards when connected to the internet.
More info following the video.
Mobile and iPad Ready:
Our Flat Rate gives your business the field performance needed in today’s market. It is the most powerful and capable mobile Flat Rate in our industry. ProSERV is an automated solution that minimizes errors, capitalizes on efficiency and is fully customized to your business.
Superior communication between tech and customer:
We developed a better flat rate experience. The elegant display and ease of use in the program allows for superior communication between the technician and the customer. Easily pull up equipment pictures and the most common service needs for each equipment category.
ProServ involves and educates customer during the sales process:
Involve and educate the customer throughout the sales process to boost sales performance. Effortlessly manage and communicate the customer’s HVAC needs. Easily navigate and present right from the iPad.
Intuitive and advanced design allows flexibility and ease of use that other flat rate systems can’t match. Show up to 5 pricing columns including, but not limited to:
Invoice and payment ready options:
Engineered to be more than just a price book, it’s a sales tool designed to lead the customer to purchase. With ProSERV you have full control over your pricing.
Our advanced database is the perfect blend between the essential things each call needs and the unique tasks a service technician does.
Show accepted and declined repairs:
Allow your tech to circle back around to declined repairs, meaning the customer has to evaluate the declined recommendations a second time. Furthermore, this generates a record of all repairs offered to the homeowner.
Add new service agreement customers on the fly:
Enable the customer to evaluate the benefits of a service agreement program. Build your future revenue by easily selling service agreements. Maintenance agreements are easier to sell because you are also showing the customer the discount they could get if they participate. This turns your service people into sales people.
The Excellence Alliance Flat Rate pricing strategy answers all of those points. What’s more, the program is custom to your marketplace, personalized with your logo and sales information and they are iPad™ compatible. Equipment diagrams are full color and easy to read. Contractors tell us the diagrams often help close sales since customers see the value of the repair. Do you use Service Management software? Our Flat Rate interfaces with most service management programs meaning no more double entry of data.
Flat Rate promotes a culture of contractor efficiency. The best techs flourish under this model because billable hours no longer matter. Your company is rewarded by fast, efficient work. For example, fast techs bill out per job at the same price and slower techs.
In time and materials your fastest HVAC techs bill out the least and enjoy the highest hourly rates. For one thing, you hire them, train them, and supply them with tools and equipment. Then they get good and they get fast, but the better they get, the more you pay them. Moreover, the faster they get, the fewer hours they bill on each call.
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